Good day
James
 
 I truly appreciate you taking the time to explain the policies to me. I will not say you dumbed it down for me, but you sure made it 
 understandable for me.  Not sure how long you have been with 
 the company, but you are definitely an asset to them.
You are a person of your word. You said you would do something and you did it, Your patience, your communication and your 
understanding of what your company had to offer, and offered
what I needed. 
  
Thanks again